DELIVERY & RETURNS

All orders placed before noon are shipped the same day.

USA and CANADA : delivery is free of charge for orders over $100US. Below that amount, a flat rate of $14,90US is applied.

Delivery methods: UPS

For other countries, please contact us.

DELIVERY TIME

From the time the order leaves our warehouse, it is delivered within 5 to 10 working days (depending on the final destination). All orders are processed from Monday to Friday, excluding public holidays.

TRANSPORT OF YOUR PACKAGE

The name of the carrier will be given to you in the confirmation of your order by email.

You will receive a confirmation email that will allow you to track the delivery of your package online.

Shipping costs include packaging, handling and postal fees.

We advise you to group your purchases in a single order.

We cannot group orders placed separately. For orders placed separately you will have to pay the shipping costs for each of them.

PREPARING YOUR ORDER

All orders are processed from Monday to Friday (excluding public holidays).

RETURNS

You have 15 days from delivery date to return an item (except for gift cards which are neither exchangeable nor refundable).

For all return requests, you must:

1. Fill out the following form by selecting "product return".
   RETURN FORM
   

The return may be at your expense.

Upon receipt, our logistics centre will check the conformity of the product.

If the latter is in conformity (original packaging, in blister pack and unused), the request for a refund may be validated and the refund processed.

Refund

Refunds are made within 15 days of receipt of your item(s) via the same payment method used for your purchase. For security reasons, we are not allowed to refund to a different account or credit card than the one used for payment at the time of placing the order.

 Any parcel sent otherwise than by this procedure cannot be processed.